John Conrad (Secretary/Treasurer) - An officer of the firm, John is involved in many aspects of the company’s day-to-day operation. His main responsibility is working with the company’s financial team in accounts receivable. John also oversees insurance accountability for various properties. (john@mcpmc.com)

Michelle Cohen (Marketing Director/Sr. Property Manager) - A graduate of the University of Ft. Lauderdale, majoring in business and marketing. Previous owner of a limousine company, manufacturing firm of heavy thermoforming equipment and a secretarial service, Michelle is an entrepreneur and a go-getter always thinking ahead, looking for challenges. All three firms were successful and sold due to her desire for a career change to the property management field.

Michelle has over 20 years experience in property management with the majority coming as a member of our team. She joined MC in April 1997, as the firm’s Marketing Director and Senior Property Manager. Michelle is pro-active, thorough and aggressive in the management of the properties assigned to her. (michelle@mcpmc.com)

William Whitney (Property Manager) – William joined our team with over 7 years experience in community association property management. He spent the majority of those years working as a Portfolio Community Manager in Maryland, managing homeowner associations, condominium buildings, and business parks. His experience includes attending board meetings, overseeing major projects, and coordinating with State and County agencies to meet the needs of his associations. Prior to entering the property management field, he spent time in rental property management and supervising a pediatric ENT. Both have prepared him well for the demands and uniqueness of this field. He graduated cum laude with a Bachelor of Arts in History from Loyola University in New Orleans. (william@mcpmc.com)

Steven Grais (Property Manager) – Steven has been in the residential real estate industry in the Chicagoland area since 1997.  Prior to joining our team, Steven's experiences include being a Portfolio Property Manager for condominium associations in Chicago and the surrounding area as well as a licensed Realtor. In addition, he has a strong construction background from working with developers.  This blend of skills makes him seasoned in attending Board Meetings, working with capital improvement projects, and managing association budgets. He graduated with a Bachelor of Arts in Business Administration and a minor in Design from the University of Wisconsin.  (steve@mcpmc.com)

Monika Krupa (Property Manager) – Monika started with our team with a wide range of experience in management and customer service, primarily in the Commercial Property Management field. Monika’s transferable skills have allowed her to quickly become a knowledgeable addition to our team. Her education background includes a dual major in Business Management and Marketing from the University of Illinois at Chicago. Her fluency in Polish and understanding of Spanish is also an asset to the company. (monika@mcpmc.com)
 

Joseph Trunko, CMCA (Assistant Property Manager) – Joseph joined our team with a strong background in community association management.  He has worked in both portfolio management in the suburbs and on-site management in Chicago. Joseph's strong communication skills, experience working with vendors on capital projects, and understanding of the property management business makes him a great addition to our team. In addition, Joseph has earned his national designation as a Certified Manager of Community Associations.  (joseph@mcpmc.com)

Sandy Brisart (Customer Service/Secretarial/Closing Documents) - A member of our team since 1998. Sandy’s daily routine involves many administrative tasks, which include the issuance of Notice of Violation letters, customer service and reception. She also works with attorneys and homeowners in the issuance of paid assessment letters for successful refinances and closings. (sandy@mcpmc.com)

Tricia Jackson (Assistant Property Manager)- Tricia came to our team with a background that includes multiple years in customer relations, telephone reception, computer operations, and general accounting. She primarily assists Michelle Cohen in the management of her portfolio of properties. Her responsibilities include fielding homeowners' questions / requests, dispatching work orders, and assisting with obtaining bids / proposals from contractors. (tricia@mcpmc.com)

Sandy DeMoor (Assistant Property Manager) – Sandy 's background includes 18 years in customer service for a document processing company, which has transferred nicely into her role working with homeowners and board members. Sandy’s primary responsibility is assisting William and Cheri in the management of their properties. She handles the homeowner calls / emails, attends to work order requests, and assists with all administrative duties in the management of William and Cheri’s properties. (sdemoor@mcpmc.com)


Financial Team

Our financial team utilizes industry leading accounting software to efficiently manage the financial aspect of our associations. They input accounts receivables, write checks for accounts payable, produce financial statements, monitor delinquent accounts, and produce monthly assessment statements. They set-up new properties and work closely with the auditors and the property managers to maintain accurate financial statements and changes on assessment accounts.

Keith Conrad, CMCA, AMS (Chief Operating Officer) - Keith’s educational background includes a Bachelor of Science in Finance degree from the University of Illinois at Urbana-Champaign. Additionally, he is currently pursuing his MBA at Northwestern University's Kellogg School of Business. He joined our team in February, 2004 and is responsible for overseeing all areas of the financial department at MC. He spends a great deal of his time working with Treasurers on the budgets, separate assessment projects, and the investment of the association’s funds. In addition, Keith oversees marketing and recruitment for the company. Keith has obtained his certification as a Certified Manager of Community Associations (CMCA) & an Association Manager Specialist (AMS).

Prior to assuming his role with MC, Keith worked for an industry leader in underwriting and managing Private Placements, equity, and mezzanine investments. Prior to that, he was an Analyst for an Investment Banking Company. (keith@mcpmc.com)

Jessica Overmyer (Assistant Controller) - Jessica's educational background includes a Bachelor of Science in Business with a concentration in Real Estate from Arizona State University. Currently, she is pursuing an accounting certificate through evening classes at a local college. Her professional background includes working as an Accountant for a real estate investment firm and a Operations Clerk for a commercial bank. She works closely with the COO, and her primary responsibility is to oversee the financial activity of the associations. (jessica@mcpmc.com)

Gail Harris (Accounts Payable/Accounting) - Gail joined our team with a professional background that includes over 25 years of experience in bookkeeping. She received a Associate's degree from College of DuPage in business and accounting. Her main responsibilities include reviewing and coding invoices for each of the properties’ payables, and working with vendors on billing items. Additionally, she helps with bank reconciliations and producing the financial statements. She also oversees all charge backs and adjustments to homeowner accounts. (gail@mcpmc.com)

Diana Pina (Accounting Assistant/Customer Service)- Diana's education background includes an Associate degree in Accounting from St. Augustine College in Chicago.  Her previous jobs have been focused on accounting tasks and customer service. Her main responsibility at MCPMC is assisting Gail and Jessica in the accounting department, including homeowner adjustments, chargebacks, and assessment statement production. Additionally, Diana is part of our customer service team. Her ability to fluently speak and write Spanish is another strong attribute she brings to the table. (diana@mcpmc.com)

Administrative Assistants/Customer Service Personnel - MC employs administrative assistants/customer service representatives who work close with the property managers. They become familiar with the board members and homeowners and understand the importance of returning telephone calls. They have been trained to be very thorough in message-taking, work order processing and process great “follow-up” procedures.