John Conrad (Secretary/Treasurer) - An officer of the firm, John is involved in many aspects of the company’s day-to-day operation. His main responsibility is working with the company’s financial team in accounts receivable. John also oversees insurance accountability for various properties. (john@mcpmc.com)
 

Keith Conrad (Owner/Vice President) - Keith earned a Bachelor of Science in Finance degree from the University of Illinois at Urbana-Champaign and a Master's in Business Administration (MBA) with an emphasis in Finance, Entrepreneurship, and Management & Organizations at Northwestern University's Kellogg School of Management.  Keith has obtained his certification as a Certified Manager of Community Associations (CMCA), Association Management Specialist (AMS) and a Licensed Community Association Manager with the State of Illinois.  He has been a member of our team since 2004, and has worked in all areas of the business.  In his current role, Keith sits on the Board of Directors and works closely with the President and Director of Operations on operations and strategy for the company.

Management

Carlo Caprio (Director of Operations) - Carlo joined our team with a wide range of IT, Business Operations, Commercial Property Management, Accounting, and Banking experience.  Carlo’s education background includes: an Associates Degree in Accounting from Robert Morris College as well as many Information Technology Certifications.  He is able to leverage that diverse and unique background in maintaining and improving the company’s infrastructure, which allows us to efficiently and consistently compete and conduct business.  Carlo oversees our Information Technology, Operations, Marketing and Human Resources areas.  Carlo has the ability to mix his many operational and IT skill sets with his sound financial mind to customize solutions for our clients.  In recent years, Carlo has grown through his involvement in many community organizations, including but not limited to: Treasurer – Chicago South Chapter of UNICO (Italian / American service organization), Board Member – Kid Safe City (Children’s Safety Village in Bridgeview), Member – The Order of The Son’s of Italy – (Italian / American service organization), Member – Chicago Southland Chamber of Commerce. (carlo@mcpmc.com)

Michelle Cohen (Sr. Property Manager) – She is a graduate of the University of Ft. Lauderdale, majoring in business and marketing.  She has obtained her certification as a Certified Manager of Community Associations (CMCA) and Association Management Specialist (AMS). She is also a a Licensed Community Association Manager with the State of Illinois. Previous owner of a limousine company, manufacturing firm of heavy thermoforming equipment and a secretarial service, Michelle is an entrepreneur and a go-getter always thinking ahead, looking for challenges. All three firms were successful and sold due to her desire for a career change to the property management field.

With nearly 15 years experience in property management, Michelle joined MC in April, 1997, as the firm’s Marketing Director and Senior Property Manager.  Michelle is pro-active, thorough and aggressive in the management of the properties assigned to her.  (michelle@mcpmc.com)

William Whitney (Property Manager) – William joined our team with over 7 years experience in community association property management.  He spent the majority of those years working as a Portfolio Community Manager in Maryland, managing homeowner associations, condominium buildings, and business parks.  His experience includes attending board meetings, overseeing major projects, and coordinating with State and County agencies to meet the needs of his associations.  Prior to entering the property management field, he spent time in rental property management and supervising a pediatric ENT.  Both have prepared him well for the demands and uniqueness of this field.  He graduated cum laude with a Bachelor of Arts in History from Loyola University in New Orleans.  William has obtained his certification as a Certified Manager of Community Associations (CMCA) and Association Management Specialist (AMS). He is also a Licensed Community Association Manager with the State of Illinois. (william@mcpmc.com)

Monika Krupa (Property Manager) –Monika joined our team with a wide range of experience in management and customer service, primarily in the Commercial Property Management field.  Monika’s transferable skills have allowed her to quickly become a knowledgeable addition to our team.  Her education background includes a dual major in Business Management and Marketing from the University of Illinois at Chicago.  Additionally, she has earned her certification as a Certified Manager of Community Associations (CMCA) and Association Management Specialist (AMS).  She is also a Licensed Community Association Manager with the State of Illinois. Her fluency in Polish and understanding of Spanish is an asset to the company as well. (monika@mcpmc.com)

Terry Drewes (Property Manager) – Terry is a licensed AIA architect and a seasoned board member from his years owning a unit in a condominium association.  He has been on the board for 10+ years, including 5 years as President.  Prior to joining our team, he worked for 10 years at an architectural firm that specialized in commercial projects from pre-design through construction.  His strong project management skills coupled with familiarity in running community associations makes him a perfect fit as a Portfolio Property Manager.  Terry’s educational background includes a Bachelors of Architecture from the University of Arizona in Tucson.  Terry completed the ACTHA Certified Leader program and obtained his certification as a Certified Manager of Community Associations (CMCA).  He is also a Licensed Community Association Manager with the State of Illinois. (terry@mcpmc.com)

Nicole DeRusha (Property Manager) – Nicole joined our team as an Assistant Property Manager with a strong background in residential rental property management, and quickly was promoted to a Property Manager.  She has leveraged her customer service skills, vendor management relations, and understanding of building to become an integral part of our community management team.  In addition, Nicole has earned her national designation as a Certified Manager of Community Associations (CMCA) and is a Licensed Community Association Manager with the State of Illinois.  (nicole@mcpmc.com)

Sandy Brisart (Customer Service/Secretarial/Closing Documents) - A member of our team since 1998. Sandy’s daily routine involves many administrative tasks, which include overseeing the day to day office operations, collections, customer service and reception. She also works with attorneys and homeowners in the issuance of paid assessment letters for successful refinances and closings. (sandy@mcpmc.com)

Financial Team

Our financial team utilizes industry leading accounting software to efficiently manage the financial aspect of our associations. They input accounts receivables, write checks for accounts payable, produce financial statements, monitor delinquent accounts, and produce monthly assessment statements. They set-up new properties and work closely with the auditors and the property managers to maintain accurate financial statements and changes on assessment accounts.
 

Jessica Wagner (Controller) - Jessica's educational background includes a Bachelor of Science in Business with a concentration in Real Estate from Arizona State University. She also received an accounting certificate through evening classes at College of DuPage. Her professional background includes working as an Accountant for a real estate investment firm and an Operations Clerk for a commercial bank. In her current role, she is responsible for overseeing all aspects of financial and accounting management for the company and the associations we manage.  She spends a great deal of her time working with Treasurers on budget management, separate assessment projects, and the investment of the association’s funds.  (jessica@mcpmc.com)

Gail Harris (Assistant Controller) – Gail joined our team with 30+ years of accounting experience in financial reporting, grant funding and accounts payable management.  Her education background includes an Associates Business Degree, with extensive course work in accounting, management, and marketing. Gail works closely with the Controller in the accounting management for the associations.  In particular, she oversees the accounts payable process, working closely with our vendors and managers to ensure accuracy in the process. (gail@mcpmc.com)

Administrative Assistants/Customer Service Personnel - MC employs administrative assistants/customer service representatives who work close with the property managers. They become familiar with the board members and homeowners and understand the importance of returning telephone calls. They have been trained to be very thorough in message-taking, work order processing and process great “follow-up” procedures.